3 weeks ago

Claims Assessor (Health Claims)

Telford 21K - 24K Permanent

Job Reference: NC5_1633341010

Main description:

Job Title: Claims Assessor / Customer Services Representative (Health Claims)

Location: Telford

Salary: £21,000 - £24,000 p/a + Excellent benefits

Type: Permanent

The opportunity:

An industry leading life and pensions company has a fantastic opportunity for a Claims Assessor (Health) to join their team. Working out of the head office in Telford, you will have some claims experience already and will be coached through processes and procedures in order to be fully competent at dealing with all types of health claims such as income protection, critical illness and life insurance.

Must be able to show good analytical skills, customer service skills and empathy towards contacts and customers alike. The confidence to correspond with medical professionals and reviewing sensitive medical data along with the willingness to learn all aspects of health claims for life and pensions products, is essential for this position.

Knowledge & Experience

  • Thorough knowledge and understanding of Treating Customers Fairly (TCF) principles
  • Knowledge of Regulatory and Life and Pensions legislation (ideal) (on job)
  • Knowledge of handling & processing claims
  • Experience of working in the financial services, preferably a BPO

Key Responsibilities

  • Dealing with health claims mainly to do with Critical Illness, income protection and lump sum life insurance
  • Carrying out routine processes in line with documented procedures
  • Obtain appropriate approvals where required within the process (in line with risk framework)
  • Escalate risks and issues to line management in a timely manner
  • Work collaboratively within own team to meet team targets and priorities
  • Actively participate in team meetings
  • Actively seek feedback to aid personal development and reduce failure demand
  • Responsible to call out issues to line management
  • Carry out manual calculations in accordance with the current governance framework and in line with expected accuracy and productivity measures

We look forward to receiving your application and will consider individuals with experience in income protection, health claims, critical illness and death or candidates from similar backgrounds who have the required technical experience such as investigatory claims, state claims or motorbility claims. Key words associated with this role such as Assessor, Critical Illness, Death and Appeals, DSS, Department of Social Services, Health Claims, HMRC, Investigatory, Income Protection and Motorbility will all be considered.

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