1 week ago

Customer Service Executive

Northampton 16K - 23K Permanent

Job Reference: MH97256_1623231862

My client are a leading software company with a global presence, looking for a Technical Customer Service Executive to join their team.

This role involves assisting customers with technical problems, as well as requiring a high level of IT skills. You will be resolving customer queries, recommending solutions and guiding product users through features and functionalities. You will be a clear communicator who's able to think quickly to resolve technical customer issues.

Responsibilities :

  • Respond to customer queries in a timely and accurate way, via multiple channels of communication
  • Identify customer needs and help customers use specific features
  • Update internal databases with information about technical issues
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Service multiple clients concurrently

Basic Qualifications

  • 3+ years Experience in a Technical Support role, preferably working with software products previously
  • Strong communication skills both written and spoken
  • Excellent organizational and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
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