2 weeks ago

Customer Support Executive

Northampton 18K - 25K Permanent

Job Reference: MH97168_1630500175

My client are a leading software company with a global presence, looking for a Technical Customer Service Executive to join their team.

This role involves assisting customers with technical problems, as well as requiring a high level of IT skills. You will be resolving customer queries, recommending solutions and guiding product users through features and functionalities. You will be a clear communicator who's able to think quickly to resolve technical customer issues.

Responsibilities :

* Respond to customer queries in a timely and accurate way, via multiple channels of communication

* Identify customer needs and help customers use specific features

* Update internal databases with information about technical issues

* Inform customers about new features and functionalities

* Follow up with customers to ensure their technical issues are resolved

* Service multiple clients concurrently

Basic Qualifications

* 3+ years Experience in a Technical Support role, preferably working with software products previously

* Strong communication skills both written and spoken

* Excellent organisational and problem-solving skills

* Multi-tasking abilities

* Patience when handling tough cases

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